Call: 02825 220115,224003,225965,0281 2461554
Email: info@gnsb.bank.in

STEP 1: Lodge Complaint with Branch Desk / Manager

Customer → Branch Desk / Manager

Mode: Visit Branch / Phone / Email / Written Application / Website / Branch contact number

SR NO. BRANCH CONTACT NUMBER EMAIL ID
1 GONDAL 94265 28855 info@gnsb.bank.in
2 MARKET YARD 99980 45145 gnsb.mktyard@yahoo.com
3 DERDI 99255 05594 gnsb.derdi@gmail.com
4 RAJKOT 80000 00099 gnsb.rajkot@yahoo.com
5 JASDAN 97255 36308 gnsb.jasdan@yahoo.in
6 SANTHALI 77779 59623 gondalnagriksan@gmail.com
7 GUNDALA 94272 59946 gnsbgun@gmail.com
8 SHAPAR 99044 04545 gnsbveraval@gmail.com

Turnaround Time (TAT): Within 10 working days

If Resolved → CLOSED

If Not Resolved / Not Satisfied → Go to Step 2

STEP 2: Escalation to Nodal Officer (Head Office)

Customer → Principal Nodal Officer / Grievance Redressal Officer

Name : MAULIK B CHAVDA (NODAL OFFICER)

Mobile : 94265 28855

Land Line No. : (02825) 220115/224003

Mode: Email: info@gnsb.bank.in / Letter / Website Complaint Portal

TAT: Within 5 working days

If Resolved → CLOSED

If Not Resolved / Not Satisfied Go to Step 3

STEP 3: RBI’s Integrated Ombudsman Scheme (IORBIS)

Customer → RBI Ombudsman Mode:

Portal: https://cms.rbi.org.in

Email: CRPC@rbi.org.in

Toll-free: 14448

Ombudsman Decision → FINAL